Yes! You can cancel anytime. If you have an annual subscription, we will issue a pro-rata refund for months not used.
To cancel your subscription, you may head over My Account > View My Subscriptions > Cancel. Alternatively, you can just send an email to [email protected] using the email address you used for the initial purchase.
If you’re a First Class customer, we’ll happily do all the modifications you want on your website. That include css changes, content edits, plugin settings, etc.
Please note that custom coding is not included in this service (for instance, we won’t create custom php functions that add new features to your website).
You can either send a message via the contact form on our support page, or send an email at [email protected].
By default, we use servers that are located in the Netherlands. If you prefer, we can host your website somewhere else. Outside of the Netherlands, you can chose one of these locations: Germany (also 100% powered by renewable energy), UK, US, Canada, India, Australia, Japan, and Singapore (if you prefer one of these locations, please let us know during your purchase)
You can either send a message via the contact form on our support page, or send an email at [email protected].
WP Safe and Sound doesn’t offer maintenance to websites that we don’t host. However, this is a service that is available at our sister company, WP Hokey Pokey.
Not only can we migrate your website from your previous host to our servers, but this service is free of charge!
Managed WordPress hosting means all technical aspects of running WordPress is managed by the host
By “fully managed WordPress hosting”, we actually mean that literally everything is handled by us — you won’t need to access your database, FTP account or any other settings (that being said, we can give you an access to these tools if you need them). We offer a true concierge service.
If you’re only looking for a great managed WordPress hosting company that would give you more control, we would recommend you to consider WP Serveur or Kinsta, and both options would cost you less than subscribing our services.
Please note that we offer much more than web hosting. In fact, we offer a real personalised support, with services such as unlimited website edits, optimisation of your website (security, performance, SEO), removal of malware, etc.
If you’re a First Class customer, we’ll happily do all the modifications you want on your website. That include css changes, content edits, plugin settings, etc.
Please note that custom coding is not included in this service (for instance, we won’t create custom php functions that add new features to your website).
You can either send a message via the contact form on our support page, or send an email at [email protected].
We can maintain any website coded using WordPress standards. However, under certain circumstances, we may not be able to maintain your website (for instance if your website hasn’t been updated for years). If such a case arises, we will get back to you soon after your purchase and will reimburse you the full amount paid.
WP Safe and Sound doesn’t offer maintenance to websites that we don’t host. However, this is a service that is available at our sister company, WP Hokey Pokey.
If there are credentials we need (like your current FTP credentials or WP Admin account to migrate your website), you’ll receive an email from our password manager. That way, your information will be encrypted and transmitted to us in a secure way.
From your WordPress dashboard, you may create a new user with the Admin role, using the following email address: [email protected].
Make sure Send the new user an email about their account is checked.
Yes! You can cancel anytime. If you have an annual subscription, we will issue a pro-rata refund for months not used.
To cancel your subscription, you may head over My Account > View My Subscriptions > Cancel. Alternatively, you can just send an email to [email protected] using the email address you used for the initial purchase.
Yes! You can upgrade anytime. In order to upgrade, you can either send a message via the contact form on our support page, or send us an email at [email protected].
You can either send a message via the contact form on our support page, or send an email at [email protected].
